1. Before the order of LUXTRONIC led street light to be confirmed, we should check the material & colour temperature by sample which should be strictly.
2. Every LED lights qualiy checked & cleaned before packing.
3. We will be tracing the different phase of production from the beginning.
4. Before delivery clients could send one QC or point the third party to check the quaity.
5. We will try our best to help clients when problem occurred
FAQ for LUXTRONIC LED Lights:
Q1. Can I have a sample order for LED Light?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. Do you have any MOQ limit for LED Light order?
A: Low MOQ, 1pc for sample checking is available
Q3. How do you ship the LED Lights and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx. It usually takes 3-5 days to arrive. Airline and sea shipping is also optional.
Q4. How to proceed an order for LED Light?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and sends the payment for formal order.
Finally we arrange the production.
Q5. Is it OK to print my logo on LED Light product?
A: Yes. Please inform us formally before our production and confirm the design
Q6: Do you offer guarantee for the products?
A: Yes, we offer 3-5 years warranty to our products.
Q7: How to deal with the faulty ?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity.
For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
